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Shipping Policy - HypeEtch.com

Last Updated: April 4, 2026

Thank you for choosing HypeEtch. Because each of our items is custom laser-engraved, our shipping process involves two stages: Production Time and Transit Time.

1. Production & Processing Time

All items are made-to-order.

• Our standard production time is 3-5 business days.

• During peak holiday seasons, production may take up to 7 business days.

• Production begins only after payment is cleared and all design details are confirmed.

2. Shipping Rates & Estimates

Shipping charges for your order will be calculated and displayed at checkout.

• Standard Shipping: 5-8 business days.

• Expedited Shipping: 1-4 business days.

Note: Choosing expedited shipping only speeds up the transit time, not the production time.

3. Order Tracking

Once your custom order has shipped, you will receive an email notification with a tracking number. Please allow 24 hours for the tracking information to update.

4. Damages & Shipping Issues

While all sales are final, we want to ensure your order arrives safely.

• Damaged Items: If your item arrives damaged (e.g., broken glass or dented metal), you must contact us within 24 hours of delivery. Please include clear photos of the damaged item and the packaging.

• Replacements: If damage is verified, we will ship a replacement of the same design at no cost to you. We do not offer refunds for items damaged in transit.

• Lost Packages: HypeEtch is not responsible for packages marked as "Delivered" by the carrier but not received. We recommend contacting the carrier directly for GPS delivery coordinates.

5. Incorrect Address

If a package is returned to us due to an incorrect address provided by the customer, the customer will be responsible for the additional shipping costs to resend the item.

6. International Shipping

We currently ship to United States Only.